Frequently Asked Questions

Answers for the
questions we hear most.

Accounts, billing, project teams, email capture, AI notices, and security — covered here.

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01 — Getting Started

What PaprTrail is, and how to begin.

What is PaprTrail?

How do I create an account?

What are the pricing tiers?

02 — Account & Billing

Plans, payment, and refunds.

Can I change my subscription tier?

What payment methods do you accept?

Is there a refund policy?

03 — Projects & Teams

Invites, permissions, and exports.

How do I add team members to a project?

Can I set different permission levels for team members?

How do I export project data?

04 — Email & Communications

How project mail gets captured.

How does email tracking work?

Can I forward emails to PaprTrail?

How long are emails stored?

05 — AI & Notices

Drafting, review, and templates.

How does AI notice drafting work?

Can I customize notice templates?

06 — Security & Privacy

How your project data is protected.

How is my data secured?

Is PaprTrail GDPR compliant?

Can I delete my account and all associated data?

07 — Support

Getting a human to help.

How do I reset my password?

How do I contact support?

Still Stuck

Walkthroughs live in the Help Center.

Step-by-step guides for creating projects, capturing email threads, drafting notices, and managing team permissions — written for the way construction teams actually work.

Open Help Center

Question not covered here?

Email our support team. We respond to every message within 24 hours.

support@paprtrail.io

Answers for thequestions we hear most.